Complaint for Patent Infringement
Civil Action No. 4:13-cv-00098-RAS, the Hon. Richard A. Schell presiding.
Filed on Feb. 22, 2013 in the U.S. District Court for the Eastern District of Texas;

Patents in case

• 6,177,932: “Method and apparatus for network based customer service” by Galdes et. al. and assigned to Kana Communications, Inc.. Prosecuted by Stattler Johansen & Adeli LLP. Includes 19 claims (2 indep.). Was application 09/137,989. Filed 8/21/1998 & Granted 1/23/2001.